Frequently Asked Questions
Everything you need to know about your order and our premium gear.
What is Lenny's Shoe & Apparel's return policy?
We offer a 30-day return policy for unworn items in their original packaging with tags attached. Please note that for safety reasons, worn footwear cannot be returned unless a manufacturing defect is present.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your gear sooner.
Do you offer professional boot fitting services?
Yes! While our online store provides detailed sizing guides, our physical locations offer expert boot fitting to ensure you have the correct support and comfort for your specific work environment.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Are your work boots covered by a warranty?
Most of the brands we carry offer a limited manufacturer's warranty against defects. Warranty terms vary by brand, so please contact our customer service team for specific details regarding your purchase.